Call Us 
United States ( Change Location )
Supervisor, Package Express Call Center
DESCRIPTION
Responsibilities:
Supervise call center staff. This includes mentoring, coaching, training, providing actionable feedback and career development, hiring and termination.
Ensure work flow is maintained at and optimum level. This includes inbound/outbound calls, emails, and written correspondence.
Ensure employees capture all customer complaints, express tracers and claims in the appropriate system.
Conduct annual and bi-annual performance reviews.
Identify, report, and resolve personnel issues that may impede performance of the Package Express Call Center.
Meet with Package Express management to discuss current issues, resolutions, training schedules, quality performance & customer retention opportunities.
Assist with special projects as assigned.
Weekly status reports on operations, staffing, and system issues.
Ensure staff resolves customer issues in a timely fashion.
Additional assignments as required.
Job Requirements
Qualifications:
BA or equivalent experience.
3 + years of Logistics Experience.
2+ years of Supervisory Experiences.
